Returns & Exchanges Policy

1. Eligibility for Returns

You may return eligible items within 7 days of the date you receive your order if:

• The item is unused, unopened, and in original packaging
• The item is not listed as non-returnable (see Section 4)
• You have proof of purchase (order number, invoice, etc.)

This period — 7 days from the date you receive your order — is our only return period. It applies everywhere in this policy and is in line with Article 13 of the E-Commerce Law of the Kingdom of Saudi Arabia.

2. How to Request a Return

To request a return:

• Contact us at support@misimu.com within 7 days of the date you receive your order
• Include your order number and a photo of the product (if damaged or incorrect)
• We'll respond within 48 hours with return instructions

Please do not send items back without prior approval.

3. Return Shipping Costs

• If the return is due to our error (wrong item, damaged item), we'll cover return shipping.
• If returning for personal reasons (change of mind, not suitable), return shipping is the customer's responsibility
• Original shipping fees are non-refundable unless the return is due to an error on our part.

4. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Used or opened skincare or cosmetic products, or products whose seal has been broken
• Items without original packaging
• Products damaged after delivery through misuse or improper storage
• Free gifts and promotional samples

5. Refunds

Once your return is received and inspected:

• We'll notify you via email of approval or rejection
• If approved, your refund will be processed to your original payment method within 7–10 business days

Note: Refund times may vary depending on your bank or payment provider.

6. Exchanges

We only offer exchanges for:

• Damaged items upon delivery
• Incorrect items sent

To request an exchange, email support@misimu.com within 7 days of the date you receive your order. Be sure to include photos and your order number.

7. Damaged or Missing Items

If your item arrives damaged or an item is missing:

• Contact us as soon as possible, and no later than 7 days after the date you receive your order
• Include clear photos and your order details
• We'll send a replacement or issue a refund as appropriate

8. Cancellations

Orders can be cancelled within 1 hour of purchase. After that, we may have already begun processing the shipment and cannot guarantee cancellation.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us at: